Thursday, August 19, 2021

Welcome New Students!

Welcome, new students, to St. Thomas University and to the Office of Information Technology [OIT] blog. This blog will be updating with new information, technology and events. For all you new students, please refer to our Frequently Asked Questions, Resources and Contact Information below.


Frequently Asked Questions


I can't access MyBobcat/email/Canvas? What do I do?

The first part to note is that as a student your MyBobcat Portal, Outlook and Canvas all have the same username and password. If you are able to sign into at least one of these, you are not in need of a password reset. Please give us a call, our contact information is at the bottom of this page.


Are my username and email the same? Are they different?

Your username is the first letter of your first name followed by your seven-digit ID number. Your email often--but not always--is the first letter of your first name, followed by your last name. So if I am for example, a student called John Smith, my username and email would be as follows:

Username: j0123456
Email: JSmith@stu.edu

Your email is an alias, an easy-to-understand name used in place of your username. When signing into any STU resource you should always use your username not your email.


Why does my email look so strange?

Please keep in mind that the system automatically generates emails, and conflicts--such as a John Smith and a Jaden Smith--can result in extra numbers or letters being attached to an email.

Example: JSmith3b4c2@stu.edu


Why can't I connect to the Wi-Fi?

You're more than likely not registered on the Wi-Fi. STU_Wifi requires that everyone using it either register as a Guest--which is only viable for 24 hours--or register as themselves.

If you're trying to connect via your phone or laptop, you must sign-in using your credentials.

If you're attempting to connect to the wi-fi on any other device (Roku, Xbox, etc.) then you must add the MAC address to your account. See below.

Resources

Xfinity Stream

STU Wi-Fi Mobile Device Registration [Used for Phones and Laptops]

STU Wi-Fi Self Registration [Gaming Consoles, Rokus, etc.]

Aside from the Xfinity guide, all other guides discussed on this page can be accessed through your Canvas Orientation under OIT: Additional Resources.




Contact Us

If you wish to reach out to us, please give us a call at 305-628-6610. Our 24/7 helpdesk will be happy to receive your call.

You can also send us an email at: helpdesk@stu.edu 

And yet another way to reach us is through our Live Chat on the MyBobcat page.





Friday, March 12, 2021

24/7 Live Chat

 OIT has recently added 24/7 live chat to MyBobcat so students, faculty and staff can connect with the help desk. There you can receive direct and immediate assistance, check on the status of a ticket, etc. 


Here are some instructions on how to access the live chat:

1. Go to mybobcat.stu.edu
2. Sign in using your STU credentials.
3. On the left-hand side of the screen, scroll down to the Help Desk window, then click on the Live Chat option.


4. Fill out the form and click Start Chat. The help desk will be with you shortly.


If you have any issues, questions or concerns you know how to reach us.

Friday, June 12, 2020

Microsoft Teams Training


This is a notice that OIT will be conducting training for Microsoft Teams. Teams boasts the ability to host and schedule video meetings, which can be seamlessly integrated into your Outlook calendar, chat one-on-one, and create Teams among your department to share & edit files, chat and work on projects.
Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. Microsoft
Department heads, please email us at techs@stu.edu to schedule training.


Please note that we will be conducting open training on the following dates:

Monday, 6/22 - 10:30 AM - 11:30 AM

Wednesday, 6/24 - 10:30 AM - 11:30 AM

Friday, 6/26 - 10:30 AM - 11:30 AM

For those of you interested in attending a meeting, please send an RSVP with your included date to techs@stu.edu

Friday, May 17, 2019

Exciting Initiatives in OIT

The Office of Information Technology is working in collaboration with departments across the University on these exciting initiatives and more.

Now

  • Reducing student registration time from 30 seconds to 10 seconds
  • Providing drop-in training every Friday from 2-5:00PM in Sullivan Hall
  • Presenting at new student orientation
  • Helping develop new 60- and 30-second TV spots
  • Preparing data for regulatory reporting and annual financial audit
  • Redesigning selected courses
  • Supporting launch of new academic program
  • Supporting the stu.edu website redesign initiative 

Summer

  • Launching 24/7 telephone support for students, faculty, and staff
  • Providing online syllabus search and retrieve
  • Improving the look and feel of the MyBobcat website
  • Moving a large display from the OIT office to an instructional area
  • Implementing monthly network and system vulnerability scanning
  • Deploying 27 new computers for Athletics (Fin Aid and Admissions previously done

Fall

  • Providing new-and-improved online instructor orientation
  • Providing new-and-improved online student orientation
  • Refreshing disk image for all academic computers

Wednesday, March 13, 2019

Call Forwarding


Call Forwarding Feature

To forward your calls to another phone:

  • Dial *71 and enter the 10 digit number or extension to forward your calls to. 
  • Dial *72 to disable call forwarding.
  • Dial *70 to forward to the last number you forwarded calls to. 





Thursday, January 24, 2019

Training


Weekly Training Sessions




Starting on February 15, 2019, OIT will start conducting weekly training sessions on popular topics like Canvas, OneDrive, Email, Office 365 and Zoom.

These training sessions will run every Friday from 2:30PM-3:30PM in Sullivan Hall, Room 202, and will focus on providing our faculty and staff with additional skills and knowledge to better serve our students, conduct business in the community, and improve IT knowledge.

Custom training on specific applications/topics is also available upon request, but must be coordinated in advance so we can prepare accordingly.

Please, reserve your spot by contacting the Help Desk at (305)628-6610 or helpdesk@stu.edu. Space is limited!

Tuesday, November 20, 2018

Arc Media Platform - Canvas

The Office of Information Technology invites you to check the latest Canvas tool, Arc Media Platform. “Arc” is a collaborative video platform that enhances e-learning by facilitating video capture and archiving into Canvas.

Click here to learn more about Arc and how to integrate it into your Canvas environment.





Tuesday, October 2, 2018

Financial Aid Award Package

The video below provides an explanation on how to navigate the Financial Aid Self Service Portal to accept, change, or view your financial aid award package.

You can also find this video on the Financial Aid web page by clicking here.



Friday, September 14, 2018

OneDrive - PC & Mac



OneDrive is an innovative way to store all your personal documents on the cloud. Using OneDrive as a student makes it quick and easy to save assignments and any school related documents; and for staff and faculty anything relating to work. OneDrive can be used for more than just storing, you can also use it to collaborate and share.


Below are a set of instructions on how to download and use OneDrive (Windows)

Click here to download OneDrive 

Once OneDrive has been downloaded, search “OneDrive”, and double-click on OneDrive Desktop app

Sign in using your STU email and password

Once you have finished setting up OneDrive you can add any documents/files.
To access your OneDrive, click on “File Explorer” icon


There will be an option that says OneDrive – St. Thomas University



To share a document with others, rick click on the folder or document you wish to share, right-click, and click “Share”

You will then add as many people as you want to share this item with.

In order to allow other to edit what you are sharing, click “Only the people you specify who have this link can view”

Check-mark the box next to “Allow editing”, press “Apply”, and then “Send”.




Below are a set of instructions on how to download and use OneDrive (Online)

First, go onto the STU website and click MyBobcat

Click “My Email Portal” and sign in
On the top-left hand corner click on the blue box next to Office 365

 

Select OneDrive

The online version of OneDrive will then popup

To share a folder or file hover the curser over the desired item and click the blank circle with a checkmark

Once clicked, the blank circle with turn blue.

 Click “Share”

In order to allow other to edit what you are sharing, click “Only the people you specify who have this link can view”

Check-mark the box next to “Allow editing”, press “Apply”, and then “Send”.



Below are a set of instructions on how to download and use OneDrive (Mac)


Click here to download OneDrive 

Once OneDrive has been downloaded, click on the “Finder” application

  

Click “Downloads”

Search “OneDrive” and click on the installer

Once installed, go back to the Finder application and search “OneDrive”. Click on the OneDrive cloud

Sign in using your STU email and password



Once you have finished setting up OneDrive, you can add any documents/files. To access your OneDrive, you can either click on the cloud that appears on the tool bar,

or click on the Finder application

To share a document with others, rick click on the folder or document you wish to share, right-click, and click “Share”

You will then add as many people as you want to share this item with


In order to allow other to edit what you are sharing, click “Only the people you specify who have this link can view”

Check-mark the box next to “Allow editing”, press “Apply”, and then “Send"


Friday, April 13, 2018

Course Evaluations


COURSE EVALUATIONS: A brief overview

Every term, students are asked to evaluate the courses they are enrolled in. STU uses a blended approach to facilitate that process and to maximize participation.  On-ground courses use the traditional paper-based forms, while the online students use an online form to evaluate their courses.

Each course has a unique “section” or “location” code which determines whether your class is classified as On-ground, Online, Blended, Independent Study, or Internship.
Example: MAT-602-170

If an on-ground class is following a blended format, but has an on-ground location or section number, please advise the Registrar’s office, so that it can be correctly classified in the system.


Location
Evaluation Distribution Type
Delivery to School
Distribution Date
Submission
Deadline
On-ground
Physical, in class
3 weeks prior to end of each term/semester
1 week prior to exams
Last class meeting
Blended
Online
N/A
Last day of course withdrawal
Last Sunday before end of semester/term
Online
Online
N/A
Last day of course withdrawal
Last Sunday before end of semester/term
Independent Study
Online
N/A
Last day of course withdrawal
Last Sunday before end of semester/term
Internship
N/A
N/A
N/A
N/A



Each course evaluation cycle, the system sends an automated email to the official professor listed on the course, with a link and instructions for students to complete the online evaluation.

By design, once a student has completed the course evaluation, they will no longer be able to view that particular course on their drop-down menu.


Tuesday, May 9, 2017

Canvas Login URL


As you may already know, the Office of Information Technology (OIT) is switching from Ember LMS to Canvas LMS in May 2017.

On May 15th, make sure to update your Ember login URL to the new Canvas login, which is stu.instructure.com. STU Canvas is also accessible via MyBobcat