Exciting Initiatives in OIT

The Office of Information Technology is working in collaboration with departments across the University on these exciting initiatives and more.

Now

• Reducing student registration time from 30 seconds to 10 seconds
• Providing drop-in training every Friday from 2-5:00PM in Sullivan Hall
• Presenting at new student orientation
• Helping develop new 60- and 30-second TV spots
• Preparing data for regulatory reporting and annual financial audit
• Redesigning selected courses
• Supporting launch of new academic program
• Supporting the stu.edu website redesign initiative 

Summer

• Launching 24/7 telephone support for students, faculty, and staff
• Providing online syllabus search and retrieve
• Improving the look and feel of the MyBobcat website
• Moving a large display from the OIT office to an instructional area
• Implementing monthly network and system vulnerability scanning
• Deploying 27 new computers for Athletics (Fin Aid and Admissions previously done

Fall

• Providing new-and-improved online instructor orientation
• Providing new-and-improved online student orientation
• Refreshing disk image for all academic computers

New Podium Technology

The Office of Information Technology is in the process of upgrading the podium equipment in the O'Malia classrooms.  The laptop-based improvements will centralize all podium functions, allowing for easier use.  Here are the steps to operate the new podium setups:

Step 1:  Turn the projector and screen ON.
Step 2:  Turn the laptop ON, and log in.

The laptops will play audio CDs, as well as video DVDs.  If you have teaching materials on VHS, please contact helpdesk@stu.edu to schedule a VHS to DVD transfer.

The Help Desk

St. Thomas University's main point of contact for all issues regarding technology, telecommunications, and media services is the Help Desk.  The Help Desk is responsible for the maintenance and service of all STU computer hardware, software, network access, wireless networks, telephones, voice-mail, mobile phones, cable television, video and audio production, and website management.

The most efficient way to reach the Help Desk is by email at helpdesk@stu.edu.

After receiving your email, the Help Desk operator will create a Trouble Ticket and assign your request to the appropriate person within OIT.

The Help Desk is also available by phone at (305) 628-6610. Calls that are received after hours, are immediately routed to our technicians via Google Voice, so we encourage you to leave a voice mail.

You can also visit our Help Desk, located in Kennedy 104, from 8AM to 5PM Monday through Friday.

For more information, please visit the Help Desk FAQ