St. Thomas University's main point of contact for all issues regarding technology, telecommunications, and media services is the Help Desk. The Help Desk is responsible for the maintenance and service of all STU computer hardware, software, network access, wireless networks, telephones, voice-mail, mobile phones, cable television, video and audio production, and website management.
The most efficient way to reach the Help Desk is by email at helpdesk@stu.edu.
After receiving your email, the Help Desk operator will create a Trouble Ticket and assign your request to the appropriate person within OIT.
The Help Desk is also available by phone at (305) 628-6610. Calls that are received after hours, are immediately routed to our technicians via Google Voice, so we encourage you to leave a voice mail.
You can also visit our Help Desk, located in Kennedy 104, from 8AM to 5PM Monday through Friday.
For more information, please visit the Help Desk FAQ
